WhatsAppOne AI brain. Every customer channel.
Bring your own GPT-5.6, Claude or Gemini key. Train on your catalog, FAQs and policies. Reply in 3 seconds across WhatsApp, Instagram, Email and 7 more — in 96 languages.
- End-to-end encryptionData protected in transit and at rest
- GDPR readyGlobal data handling and deletion controls
- SOC 2 · ISO 27001 alignedEnterprise security practices
- 99.99% reliabilityRedundant infrastructure and monitoring
WallzaOS AI performance
- 3sMedian first response
- 72%Conversations fully deflected
- 96+Languages supported
- 0%Markup on AI usage
Pick the model. Pay the vendor directly.
No AI markup. Plug in your OpenAI / Anthropic / Google key — we never sit between you and the LLM bill.
Best for nuanced sales & complex queries
Best for long context & policy-bound replies
Best for multilingual conversations
Best for real-time, fast-moving conversations
Free & open models — run AI at zero cost
Not ready to pay a vendor? Start on open-weight models hosted by us or on your own server. Same agent, same guardrails, same channels — no credit card.
Free to self-host. Great all-round support agent.
Strong reasoning at near-zero cost.
Best free option for multilingual chat.
Fast, cheap classification and routing.
Lightweight on-prem agent for private data.
Free open model with tool-calling support.
Free AI tools included on every plan
Smart reply suggestions
FreeThree ready-to-send drafts on every incoming message, in the customer's language.
Conversation summaries
FreeOne-paragraph recap plus next steps on every thread — free on all plans.
Live translation
FreeTwo-way translation across 96+ languages, inline in the inbox.
Sentiment & intent tags
FreeAutomatic tagging of mood, intent and urgency for routing and reporting.
AI social captions
FreeCaptions, hashtags and post variants for 12 publishing platforms.
SEO meta & image alt text
FreeGenerate titles, descriptions and accessible alt text across your site.
Trained on your business — not generic data
Catalog-aware replies
Connect Shopify, WooCommerce or a CSV — AI quotes prices, checks stock and shares product links in chat.
Intent detection
Sales, support, refund, abuse — routed to the right team or workflow automatically.
Tone & language control
Set brand voice in plain English. Replies in 96+ languages with per-brand tone control.
Human-in-the-loop
Confidence below threshold? Agent gets the draft, edits one line, presses send.
Lead qualification
AI asks BANT-style questions, scores the lead and pushes to your CRM with full transcript.
Safety rails
Pricing, discount and policy guardrails. AI never quotes a number you didn't authorize.
Actions, not just answers
Create quotations, update deals, send payment links and call your own APIs mid-conversation.
Retrieval with citations
Every answer is grounded in your documents and catalog, with the source record shown to agents.
Voice & media understanding
Transcribes voice notes, reads invoices and screenshots, and replies with the right attachment.
Proactive follow-ups
Abandoned carts, unanswered quotes and renewal windows trigger AI nudges on the right channel.
Sentiment & CSAT signals
Frustration is detected early, escalated to a human and logged against the customer record.
Evaluations & versioning
Test prompt changes against saved conversations, compare versions and roll back in one click.
From key to live agent in 8 minutes
- 01
Connect your key
OpenAI, Anthropic, Google or a self-hosted Llama endpoint. No markup, no lock-in.
- 02
Feed it knowledge
Shopify catalog, website crawl, PDFs, FAQs or CSV. Re-synced automatically.
- 03
Write the guardrails
Tone, discount limits, escalation rules and forbidden topics — in plain language.
- 04
Test in the sandbox
Replay real conversations, score answers and fix gaps before a customer sees them.
- 05
Go live everywhere
One agent serves WhatsApp, Instagram, Messenger, email, SMS, web chat and more.
- 06
Improve weekly
Deflection, CSAT and revenue-per-conversation dashboards show what to tune next.
Built for the conversations that make money
Ecommerce & D2C
Order status, sizing advice, COD confirmation and cart recovery — with live stock and pricing.
Real estate
Qualify budget, location and timeline, book site visits and push scored leads to the CRM.
Healthcare & clinics
Appointment booking, prep instructions and reminders, with human escalation for clinical questions.
Education
Course counselling, fee structures and admission deadlines answered instantly in the applicant's language.
Travel & hospitality
Itinerary questions, booking changes and upsell offers across WhatsApp and email.
B2B & services
RFQ intake, quotation drafting and follow-up sequences that keep deals moving without an SDR.
Enterprise controls on every reply
No training on your data
Conversations are never used to train vendor models.
Encryption everywhere
TLS in transit, encryption at rest, scoped API keys.
Full audit trail
Every AI action, edit and handover is logged and exportable.
Deletion on demand
Delete a conversation, contact or knowledge source at any time.
Ready in 8 minutes
Paste your model key. Upload a PDF or connect Shopify. Test in our sandbox. Go live.
WallzaOS AI — questions, answered
Which AI models can I use?+
Premium models — GPT-5.6, Claude Sonnet 4.5, Gemini 3 Pro — plus free and open models you can run at zero cost: Llama 4 Maverick, DeepSeek V3.2, Qwen3, Mistral Small 3 and Gemma 3. Pick the best model per workflow.
Is there a free AI option?+
Yes. Every plan includes a free AI tier: free open-weight models (Llama 4, DeepSeek, Qwen3, Mistral, Gemma), free vendor trial keys, and free built-in AI tools — reply suggestions, summaries, translation, sentiment, captions and alt text — with zero markup.
Do you mark up AI usage?+
No. Bring your own vendor key and pay the model provider directly — WallzaOS never sits between you and the LLM bill.
How does the AI learn about my business?+
Connect your catalog, upload PDFs or FAQs, and set policies in plain language. The AI answers only from your approved content.
What happens when the AI is unsure?+
Below your confidence threshold, the conversation is handed to a human agent with a suggested draft reply.
Which languages are supported?+
96+ languages including English, Spanish, Arabic, Hindi, Tamil, Portuguese and French, with per-brand tone control.
How long does it take to set up an AI agent?+
About 8 minutes: paste your model key, connect a knowledge source (Shopify, PDF, website or CSV), test in the sandbox, then switch it live on any channel.
Is my customer data used to train the models?+
No. Prompts and conversations are never used for vendor model training. Data is encrypted in transit and at rest, and you can delete any conversation or knowledge source at any time.
Can the AI take actions, not just reply?+
Yes. Agents can create quotations, update CRM deals, tag contacts, trigger follow-up sequences, send payment links and call your own APIs through the workflow builder.
How accurate is the AI on product and pricing questions?+
Answers are grounded in your connected catalog with retrieval, and pricing guardrails block any number you have not authorized. Every reply cites the source record in the agent view.
Does it work with my existing helpdesk and CRM?+
Yes. WallzaOS syncs with HubSpot, Salesforce, Zoho, Shopify, WooCommerce, Google Sheets, Slack, n8n and Zapier, plus webhooks for anything custom.
