WallzaOSforWhatsApp
Documentation

Everything you need to ship.

From WhatsApp setup to API webhooks โ€” written by the team that built it.

Quickstart

Live in five steps

  1. 01

    Create workspace

    Name your workspace and invite your team.

  2. 02

    Connect a channel

    WhatsApp Cloud API, Instagram, Email or all three.

  3. 03

    Import contacts

    CSV or a native CRM sync, with custom attributes.

  4. 04

    Turn on AI

    Train on your catalog and set handoff guardrails.

  5. 05

    Ship a workflow

    Launch a campaign or automation and measure it.

๐Ÿš€

Getting started

  • โ†’ Create your workspace
  • โ†’ Connect WhatsApp via Meta
  • โ†’ Invite your team
  • โ†’ Send your first broadcast
๐Ÿ’ฌ

Channels

  • โ†’ WhatsApp Cloud API setup
  • โ†’ Instagram & Messenger
  • โ†’ Email infrastructure
  • โ†’ Telegram, LinkedIn, Reddit
๐Ÿค–

AI chatbot

  • โ†’ Connect OpenAI / Claude / Gemini
  • โ†’ Train on your catalog
  • โ†’ Set guardrails
  • โ†’ Human handoff rules
๐Ÿงฉ

Workflows

  • โ†’ Visual builder basics
  • โ†’ Triggers & conditions
  • โ†’ Tagging & segmentation
  • โ†’ Templates library
๐Ÿ”Œ

Integrations

  • โ†’ Shopify, WooCommerce
  • โ†’ Razorpay, Stripe
  • โ†’ Shiprocket, Delhivery
  • โ†’ HubSpot, Zoho, Pipedrive
๐Ÿ› ๏ธ

API & webhooks

  • โ†’ Authentication
  • โ†’ Send messages
  • โ†’ Subscribe to events
  • โ†’ Rate limits
Guide

Connect the WhatsApp Cloud API

The full path from an unverified business to an approved sending number, typically completed in two to three days.

  1. 1

    Verify your business with Meta

    Submit your legal entity name, website and business documents in Meta Business Manager. Verification usually completes in 1โ€“3 business days.

  2. 2

    Create a WhatsApp Business Account

    Inside WallzaOS, click Connect WhatsApp. The embedded signup creates the WABA and links it to your workspace โ€” no Meta developer account needed.

  3. 3

    Add and verify a phone number

    Use a number that is not active on the WhatsApp consumer app. Verify by SMS or voice call, then pick a display name.

  4. 4

    Submit message templates

    Templates are required for business-initiated messages. Add variables, buttons and media, then submit โ€” approval is usually under an hour.

  5. 5

    Set your quality and messaging tier

    New numbers start at 250 conversations a day. Keep quality green and the tier upgrades automatically to 1K, 10K and unlimited.

Troubleshooting

Common issues and fixes

Template rejected
Almost always promotional wording in a UTILITY template or a missing variable example. Re-submit under MARKETING with sample values filled in.
Messages sent but not delivered
The recipient opted out, the number is inactive on WhatsApp, or you are outside the 24-hour window without an approved template.
Quality rating dropped to red
Too many blocks or reports. Pause broadcasts for 48 hours, tighten your audience filters and re-warm with utility messages only.
Webhook events not arriving
Check the endpoint returns 2xx within 5 seconds. WallzaOS retries with exponential backoff for 24 hours, then disables the endpoint.
AI replies are off-topic
Re-index your knowledge base and tighten guardrails so the assistant answers only from approved sources, then hand off to a human on low confidence.
Glossary

Terms you will meet

WABA
WhatsApp Business Account โ€” the Meta object that owns your numbers, templates and quality rating.
24-hour window
After a customer messages you, replies are free-form for 24 hours. Outside it you must use an approved template.
Conversation
A 24-hour billing unit on WhatsApp, categorised as marketing, utility, authentication or service.
BSP
Business Solution Provider โ€” the Meta-approved partner that routes your messages. WallzaOS runs on Cloud API directly.
Opt-in
Documented consent to message a contact. Required by Meta policy and stored against every contact in WallzaOS.

Building an integration? Read the API reference, browse integrations or explore the feature guides.

Stuck?

Real engineers, not a chatbot

Email support@wallzaos.app โ€” median reply under 15 minutes during working hours, worldwide.

Talk to support โ†’
FAQ

Answers before you ask

Where do I start?+

Begin with connecting a channel, importing contacts and sending a test template. Each step takes a few minutes and needs no engineering help.

Do I need a developer to set up WallzaOS?+

No. Channel connection, workflows, AI and CRM are all no-code. Developers are only needed if you want to use the REST API or custom webhooks.

How do I connect the WhatsApp Cloud API?+

Verify your business, connect your Meta account, pick or add a phone number and submit templates. The in-app wizard walks through every step.

Where can I get help if I am stuck?+

Email support or start a chat from inside the product. Real humans answer, and onboarding help is included on every plan.