The WallzaOS product family

One customer journey. Seven products that own their part.

Start with the problem in front of you. Add more when you are ready. Your customer context travels with you from the first message to the final outcome.

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WallzaOS unified inbox showing customer conversations across channels in one workspace

THE CONNECTED EXPERIENCE

Messages become actions, records and revenue—without leaving the workspace.

ISO 27001 & SOC 2

99.99% reliability target

GDPR & DPDP ready

24/7 support

Explore the product family

Start with the job that matters most.

Every product is complete on its own. Together, they share context and turn separate customer tasks into one continuous workflow.

01 / 07Available

The operating system

One place to run every customer conversation.

Bring support, sales and operations into a shared workspace. Every message has context, every task has an owner and every team sees the same customer story.

Unified inbox and intelligent routing
Team assignments, notes and SLA controls
No-code automations and saved replies
Campaign and performance analytics

workspace for every customer conversation

Explore the platform

One continuous system

From “Hello” to a lasting customer.

Capture every conversation

Understand and take action

Grow the relationship

01The operating system

WallzaOS Platform

Bring support, sales and operations into a shared workspace. Every message has context, every task has an owner and every team sees the same customer story.

Explore the platform

One place to run every customer conversation.

01Unified inbox and intelligent routing

02Team assignments, notes and SLA controls

03No-code automations and saved replies

04Campaign and performance analytics

Respond faster without losing context

Replace fragmented support tools

Give every conversation a clear owner

workspace for every customer conversation

Available

02The intelligence layer

Wallza AI Engine

Understand intent, draft the right response and complete the next action. Your team reviews the work while Wallza AI keeps customer records and follow-ups current.

Meet the AI Engine

AI that moves the work forward—not just the chat.

01Context-aware replies and summaries

02Translation across 40+ languages

03Sentiment and escalation detection

04Premium and free open models

Resolve routine work in seconds

Keep answers consistent at scale

Give agents time for complex customers

free open models included

Available

03The customer memory

Wallza CRM

Every message adds to a living customer record. Contact details, deal stages, notes and history stay beside the conversation—without a second tab or manual logging.

See Wallza CRM

A CRM that updates itself as conversations happen.

01Unified customer and company profiles

02Conversation-linked deal pipelines

03Automatic activity timelines

04AI-assisted record updates

See the whole relationship before replying

Keep pipeline data accurate

Remove repetitive data entry

100%

of conversation activity captured

Included

04The conversation network

Wallza Channels

WhatsApp, Instagram, Messenger, email and web chat arrive in one inbox and remain attached to one customer—wherever the next message begins.

View every channel

Every channel becomes one continuous conversation.

01WhatsApp Business conversations

02Instagram and Messenger messaging

03Email in the shared inbox

04Website live chat capture

Meet customers on their preferred channel

Preserve context between channels

Deliver one consistent service standard

channels connected to one inbox

Available

05The connected stack

Wallza Integrations

Connect commerce, payments, automation and external systems through ready integrations, webhooks and a flexible API built for real operational workflows.

Browse integrations

Keep your tools. Remove the gaps between them.

01Ready-to-connect business tools

02REST API and outbound webhooks

03Commerce and catalogue sync

04Cross-tool automation triggers

Launch without a long implementation

Move data reliably between systems

Build workflows around your business

Minutes

to connect common business tools

Available

06The managed data layer

Base

The managed Postgres layer under your workspace, upgraded for teams that have outgrown shared capacity — isolated compute, point-in-time restore and staging data pairs, still maintained by us.

Discover Base

More headroom for your most demanding workloads.

01Isolated capacity for heavier workloads

02Point-in-time restore

03Staging and production data pairs

04Priority support path

Scale with predictable performance

Reduce infrastructure maintenance

Run critical workloads confidently

Pro

upgraded managed data tier

Preview

07The audience engine

OpenList

Create reusable segments from behaviour, channel, tags and custom attributes. Each audience updates automatically and moves directly into campaigns or AI workflows.

Discover OpenList

Build audiences that stay current on their own.

01Self-updating audience lists

02Behavioural and attribute filters

03Cross-channel audience definitions

04Direct campaign activation

Target each campaign precisely

Move from idea to launch faster

Stop maintaining static lists

1 click

from segment to active campaign

Preview

Better together, without becoming complicated.

Each product owns one clear job. Connect them and identity, history and intent move automatically through the customer journey.

Build your stack Talk to our team

Start with one problem. Leave with one connected system.

Tell us how your team works today. We’ll help you choose the smallest setup that solves the whole job.

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